Privacy Policy

01 Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name
• Email address
• Telephone number
• Contact information
• Appointment or consultation requests
• Information submitted through website forms
• Communications you send to us
• Billing or payment-related information
• Other information you choose to provide

When appropriate for healthcare services, additional health-related information may be collected through designated patient intake, telehealth, electronic medical record, or other healthcare systems.

We may also automatically collect certain information when you visit our website, such as your browser type, device type, IP address, pages visited, referring website, and general website usage information.

02 How We Use Your Information

We may use information collected through our website to:

• Schedule and manage appointments
• Respond to questions and requests
• Provide information about our services
• Communicate with current and prospective patients
• Process transactions
• Provide customer and patient support
• Maintain and improve our website and services
• Protect against fraudulent or unauthorized activity
• Comply with applicable legal and regulatory requirements

We will not use your information for purposes materially different from those described in this Privacy Policy without appropriate notice or consent when required.

03 Health Information & HIPAA

Certain information collected in connection with healthcare services may constitute protected health information (“PHI”) under the Health Insurance Portability and Accountability Act (“HIPAA”) and other applicable laws.

When HIPAA applies, PHI will be handled in accordance with applicable HIPAA requirements and our healthcare privacy practices.

This website Privacy Policy is separate from any Notice of Privacy Practices that may apply to healthcare services provided by OneLife Wellness Center.

Please do not submit sensitive medical information through general website contact forms unless the form is specifically designated for that purpose.

04 Appointments & Telehealth

OneLife Wellness Center may provide certain consultations and services through telehealth.

Information necessary to schedule or conduct these services may be processed through third-party scheduling, electronic medical record, telehealth, pharmacy, laboratory, payment, or other healthcare service providers.

These providers may maintain their own privacy policies and legal obligations regarding your information.

05 In-Person Services

Certain OneLife Wellness Center services, including IV therapy and other services when applicable, may require an in-person appointment.

Information collected in connection with these services may become part of your patient record and will be handled in accordance with applicable privacy and healthcare requirements.

06 Payment Information

If you purchase services or make payments online, payment information may be processed by a third-party payment processor.

OneLife Wellness Center may not directly store complete credit or debit card information when payments are processed through a third-party payment provider.

07 Cookies & Website Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website traffic, improve functionality, and measure website performance.

Third-party services used on our website may also use cookies or similar technologies in accordance with their respective privacy policies.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies or tracking technologies.

08 How We Share Information

We may disclose information when reasonably necessary to operate our business and provide services, including to:

• Healthcare providers involved in your care
• Electronic medical record and telehealth providers
• Pharmacies
• Laboratories
• Appointment and scheduling providers
• Payment processors
• Website hosting and technology providers
• Professional advisors
• Other service providers supporting our operations

We may also disclose information when required by law, regulation, court order, legal process, or when reasonably necessary to protect the rights, safety, or property of OneLife Wellness Center, our patients, or others.

We do not sell personal health information.

09 Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic communication, or information-storage system can be guaranteed to be completely secure.

10 Data Retention

We may retain personal information for as long as reasonably necessary to provide our services, maintain business and healthcare records, comply with legal and regulatory obligations, resolve disputes, and enforce agreements.

Medical records may be retained for periods required by applicable healthcare laws and regulations.

11 Third-Party Websites & Services

Our website may contain links to or integrations with third-party websites and services.

OneLife Wellness Center is not responsible for the privacy practices of third parties that operate independently from us. We encourage you to review their privacy policies before providing personal information.

12 Communications

If you provide your email address or telephone number, we may use that information to communicate with you regarding appointments, services, requests, or your relationship with OneLife Wellness Center.

Marketing emails may include a method to unsubscribe when required by law.

If we offer SMS/text messaging, additional consent and terms may apply.

13 Children's Privacy

Our website and wellness services are not intended for children under the age of 13 unless specifically stated otherwise.

We do not knowingly collect personal information online from children under 13 without appropriate authorization.

14 Your Privacy Rights

Depending on where you reside and applicable law, you may have certain rights regarding your personal information.

These may include rights to request access to, correction of, or deletion of certain personal information, subject to applicable exceptions and healthcare record-retention requirements.

To submit a privacy-related request, please contact us using the information below.

15 Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or legal requirements.

When changes are made, the updated Privacy Policy will be posted on this page with a revised effective date.